Our customer centres are taking calls but with limited access to email. Please call us on 0344 736 9836 to speak to one of the team. Our website is currently offline.
Thank you for your patience while our services have been offline this week, we apologise for the inconvenience this may have caused you. This is because we took immediate action to combat a cyber incident and protect our information. Our external cyber experts are continuing their granular investigation into all systems, and have found no evidence of data loss. We have now restored many key systems , and are working around the clock to complete our full restoration. We are committed to doing the right thing, and will not disadvantage any customer as a result of the incident.
Please email firstname.lastname@example.org with any media enquiries.